35bt's Privacy Policy

Introduction About This Policy

35bt ("we", "us", or "platform") operates a trusted online casino and betting service for users in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping your personal information secure.

This privacy policy explains how 35bt collects your information, why it is collected, how it is used, and in what circumstances it may be shared with third parties. By using our website or services, you are considered to have accepted the terms of this policy.

This policy applies alongside 35bt's Terms and Conditions and Responsible Gaming Policy. Our services are for users aged 21 and above only.

1 What Information We Collect

35bt may collect various types of information during registration, transactions, or use of our services. This information falls into two main categories:

1.1 Information You Provide Directly

Information you consciously give us:

• Full name, date of birth, and national identity card details (for age verification).
• Email address and mobile number.
• Residential address.
• Account username and password (stored in encrypted form).
• Financial information — bKash, Nagad, Rocket, or bank account details (for transaction processing only).
• Documents uploaded for identity verification (if applicable).

1.2 Automatically Collected Information

When you use our platform, the following is collected automatically:

• IP address and device identification information.
• Browser type, operating system, and device model.
• Date, time, and session duration of platform access.
• Pages visited, links clicked, and usage patterns.
• Information collected through cookies and similar tracking technologies.
• Transaction history and gaming activity logs.

2 How We Use Your Information

35bt uses your information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Maintaining gaming history and transaction records.
• Providing customer service and support.
• Managing rewards, bonuses, and promotional offers.

2.2 Security and Legal Compliance

• Detecting and preventing fraud and unauthorized activity.
• Ensuring the security of account and financial information.
• Verifying age (to confirm 21+).
• Meeting applicable legal and regulatory obligations.
• Enforcing responsible gaming policies.

2.3 Service Improvement

• Analyzing and improving platform performance.
• Personalizing the user experience.
• Diagnosing and resolving technical issues.
• Planning the addition of new games and features.

2.4 Communications

• Sending important account and transaction notifications.
• Sharing information about promotional offers and bonuses (based on your consent).
• Maintaining customer support communications.

3 Cookies and Tracking Technologies

The 35bt website uses cookies and similar technologies that help improve your browsing experience.

3.1 Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform (login sessions, security). Without these, the service will not work properly.
• Functional Cookies: Remember your preferences and settings so you have a better experience on your next visit.
• Analytics Cookies: Monitor platform usage patterns to help improve our services.
• Security Cookies: Used to protect accounts and prevent fraud.

3.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

4 Sharing Information with Third Parties

35bt never sells or rents your personal information. However, information may be shared in the following limited circumstances:

4.1 Payment Processing Partners

Necessary financial information is shared with the relevant payment service providers to process transactions via bKash, Nagad, Rocket, and bank transfers. These third parties operate under strict data protection agreements.

4.2 Technology and Service Providers

Information required solely for service operations may be shared with game software providers (including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others), hosting services, and other technology partners.

4.3 Legal Obligations

Information may be provided to competent authorities to fulfill court orders, lawful investigations, or requirements under applicable law. In such cases, we provide only the information required within the limits of the law.

4.4 Responsible Gaming Organizations

If a user faces a serious risk of addiction or requests self-exclusion, the minimum necessary information may be shared to coordinate with relevant support services.

5 Data Retention and Deletion

5.1 Retention Period

We retain your information only for as long as it is necessary:

• For active accounts: for the entire duration the account remains open.
• After account closure: financial transaction records are retained for a defined period to meet legal requirements.
• Information of self-excluded users: may be retained long-term to ensure responsible gaming.

5.2 Data Deletion Requests

Where there is no legal obligation to retain it, you may request the deletion of your personal information. To do so, email [email protected]. We will process your request as quickly as possible.

6 Data Security Measures

35bt applies industry-standard security measures to protect your personal information:

6.1 Technical Security

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, preventing third-party access.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Firewall and Intrusion Detection Systems: Active security layers are in place to prevent unauthorized access and cyber attacks.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.

6.2 Operational Security

• Only authorized staff have access to user information.
• Staff receive regular data protection training.
• Regular security audits and vulnerability assessments are conducted.
• Regular data backups are stored in secure locations.

6.3 Response to Data Breaches

In the event of a data security breach, 35bt will immediately notify affected users and take swift action to limit the damage.

7 Your Rights

As a 35bt user, you have the following rights:

7.1 Right to Access

You may view and obtain a copy of the personal information stored in your account at any time. To do so, contact [email protected].

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. Changes to identity-related information may require verification.

7.3 Right to Erasure

Beyond legal obligations, you may request the deletion of your personal information. Please note that if there is an active account or unresolved transactions, some information may need to be retained.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. To do so, email [email protected] or update your account settings.

7.5 Right to Lodge a Complaint

If you believe that 35bt has violated your privacy rights, please contact us directly first. We are committed to resolving your complaint promptly and fairly.

8 Protection of Minors' Information

35bt strictly prohibits providing services to minors (under 21 years of age). Our platform is for users aged 21 and above only.

An age verification process is in place at registration. If we have reason to suspect that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has opened an account on 35bt, please contact [email protected] — we will take prompt action.

9 International Data Transfers

35bt primarily serves users in Bangladesh. However, some of our technology and service partners operate internationally. As a result, your information may in some cases be processed or stored outside Bangladesh.

In such cases, we ensure that:

• All international data transfers take place under strict contractual safeguards.
• Adequate data protection measures are ensured in the destination country.
• The volume of data transferred is kept to a minimum.

10 Third-Party Services and Game Providers

The 35bt platform uses software from various game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt. These game providers operate according to their own privacy policies.

During a game session, certain technical information (such as game results and bet amounts) may be sent to the game provider's servers. This information is primarily used to settle games and ensure fair play.

11 Changes to the Privacy Policy

35bt may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to the registered email for significant changes.
• Continued use of the platform after changes will be considered as acceptance of the new policy.

We recommend that you visit this page regularly and stay updated about any changes.

12 Contact Us

If you have any questions, complaints, or requests regarding the privacy policy, please contact us:

We will try to respond to any privacy-related request within a maximum of 30 business days. Answers to more common questions can be found on our FAQ page.